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Munawar Jaffer

Cost Management trumps Customer Satisfaction

Posted by Munawar Jaffer on 1st December, 2009. Communications & IT, Project Specialist.

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cost_managementCDW’s third annual survey finds IT decision makers say managing costs takes priority ahead of improving customer satisfaction and increasing market share.

CDW found that cautious IT professionals are more optimistic about 2010, but the top focus of their organisations is not improving customer satisfaction – it is managing operational costs.

Priotities:

  1. Managing Costs (50%)
  2. Customer Satisfaction (42%)
  3. Increasing Market Share (37%)

via CDW 2010 Tech Forecast: Cost Management Trumps Customer Satisfaction.

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Summary
  • A dedicated manager of people and technology with broad experience. A strong reputation for delivery of business critial projects, and financial savvy.
  • Direct contact: munawar.jaffer@googlemail.com
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