Cost Management trumps Customer Satisfaction
(1 votes, average: 5.00 out of 5)
Loading ...
CDW’s third annual survey finds IT decision makers say managing costs takes priority ahead of improving customer satisfaction and increasing market share.
CDW found that cautious IT professionals are more optimistic about 2010, but the top focus of their organisations is not improving customer satisfaction – it is managing operational costs.
Priotities:
- Managing Costs (50%)
- Customer Satisfaction (42%)
- Increasing Market Share (37%)
via CDW 2010 Tech Forecast: Cost Management Trumps Customer Satisfaction.
- Data not available
Interviews with three delighted clients, talking about the value they have received from our service. David Boothman (MD of
Read More
The UK government has implemented a big APD increase this month with more to follow next November,
At a
Read More
With organisations having made significant cost cuts recently, Andrew Brackenbury, Cost, Purchase & Supplier Management consultant gave his views
Read More