The telecoms regulator Ofcom is proposing reforms to the current process of switching mobile providers.
They are proposing that consumers and businesses would simply send a free text message to the provider they wish to leave, to receive a unique code to pass to their new provider to arrange the switch within 1 working day (or request via their online account). This would mean mobile customers would no longer need to speak to their current supplier to switch suppliers.
Ofcom also propose that providers would be banned from charging for notice periods running after the switch date to avoid customers paying for both the old and new service costs after they have switched. Consultation on the proposals run until 30 June 2017 with a final decision expected in the autumn.
Ofcom taking action on the switching process should be welcomed by consumers and businesses, as switching providers can be cumbersome and costly if not managed effectively. ERA has implemented 100’s of projects and therefore have vast experience of assisting clients through this process, pre-empting issues before they arise and ensuring a smooth and trouble-free transition. If you are looking to review your mobile contract or looking to manage your current contract better, contact ERA today.
Article by: Pritesh Patel