Laundry & Linen Services | Expense Reduction Analysts

Laundry & Linen Services

Outsourced and contracted laundry and linen services often represents a significant expenditure for our clients.

Our experts work with our clients to manage those contracts effectively, whilst uncovering opportunities for reduced outgoings and look to deliver long term improvements.

A little more information

Laundry can include at its core:

  • Washing of workwear/uniforms
  • Washing of table/bed linen
  • Washing of hand/bathroom towels

It usually covers, as a minimum, the provision (rental) of the items themselves (workwear / linens / towels) and/or the storage facilities for those items (eg, lockers for uniforms or dispensers for washroom towels), typically under contract with an outsourced service provider. Ancillary services such as provision and washing of floor mats plus washroom services such as sanitary services, hand-washing, hand-drying equipment etc can also be included.


  • Contract Management
  • Workwear & Uniforms
  • Table & Bed Linen
  • Hand & Bath Towels
  • Rental of Storage Facilities
  • Washroom Supplies and Services

Laundry Services

Laundry and Linen Services are generally provided under term contracts of between 1 and 3 years, but these may roll-over onto contracts with shorter notice periods (e.g. 3 months). Contracts of a longer term (5 years) are also possible. Typically the contracts fall into 3 main types:

  • Rental and wash of stock pooled with supplier’s other clients.
    • Tends to apply to mats, linen and towels which have common sizes and specification from one client to another
  • Rental and wash of dedicated stock (garments etc.)
    • Most common for workwear or branded linen which is specific to a wearer or company
    • Can be represented by a single charge per item (full rental) or with the rental and wash charges separated (split rental)
  • Wash only of client’s own stock.
    • Laundry contract structure and complex invoicing format can contribute to difficulties managing this key expense. This often leads to actions being taken to avoid short term charges which then build up very significant liabilities. ERA can help you understand and manage this effectively.

We also understand how item specification and quality is a key factor to getting this right for your organisation. We know that the ongoing management of your laundry services must be as efficient as possible without compromising quality. Consequently contract and supplier management by ERA is key in achieving a successful outcome. Often this expenditure is a direct overhead cost for our clients, the quality of which affects their ability to create income – a hotel cannot sell a room if there’s no linen available for the bed.

Recent Successes

Food Production Client

50% saving on a full rental, managed workwear, including contract negotiations.

Holiday Home Client

multi-site organisation with different contracts in place per site, linen services only, re-negotiated mid-contract to achieve immediate savings with co-terminous contracts introduced.

Hotel Client

100+ room establishment implementing 20% savings across 2 sites, with key performance metrics introduced to improve client control over services received.

Laundry Case Studies

Category Savings:34%
Category Savings:25%
Category Savings:14%
Category Savings:10%
“The review highlighted a number of improvements but the interesting thing was that they were as much about the way we were managing our procurement as they were about the actual cost of products and services.”- Darren Davies, UK Country Manager, Inspectorate

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